Refund and cancellation policy

Cancelling

You can cancel your plan any time in Billing, in a couple of clicks. It stays on until the end of the month you've paid for, then stops; you won't be charged again. You can undo a cancellation before then.

Changing plans

Moving to a bigger plan takes effect straight away; you pay the difference and get the extra usage at once. Moving to a smaller plan takes effect at your next renewal.

Refunds

• Monthly plans aren't refunded for the part of a month left after cancelling.
• The 7-day pass and extra usage are one-off purchases and aren't refundable once bought.
• If you're charged twice by mistake, or charged after cancelling, we'll refund the extra charge in full.
• If Emplio was down or didn't work for a large part of your month, write to us and we'll make it right.

How refunds are paid

Approved refunds go back to the card or account you paid with, within 5–7 working days. Write to ashish@kulp.ai with your business name and the payment, and we'll reply within 2 working days.